Embedded Files
Get help with workflow issues, system usage, and shipment processing.
Troubleshooting
Use this section for common issues during workflow execution.
I did not receive the next step email
Confirm the previous step was fully submitted
Check spam or junk folder
Verify your email matches the authorized email on file
Wait 1-2 minutes and refresh
Shipment ID is not working
Confirm the Shipment ID is entered exactly as received
Do not modify or retype incorrectly
Ensure you are using the correct link for your step
Form is not loading
Refresh the page
Try a different browser (Chrome recommended)
Disable pop-up blockers if active
Status check not updating
Ensure the previous step was successfully submitted
Allow a short delay for system update
Re-run status check
Report request not sending
Confirm shipment is fully completed (all steps submitted)
Verify email is authorized for the company
Retry request
If the issue persists, proceed to Work Instructions below.
Work Instructions
Use these as your system of record for how each step should be completed.
New Shipment
Submit complete shipment details
Ensure all required fields are accurate
System will generate a Shipment ID automatically
Preparation
Review shipment details
Confirm readiness of materials and packaging
Complete all required assessment questions
Execution
Perform physical shipment handling
Follow all operational procedures
Record results accurately
Documentation
Verify all shipment documentation
Ensure compliance with required standards
Complete all documentation checks
Handoff
Confirm custody transfer details
Record handler and receiver information
Verify condition and transaction cofirmation
Validation
Perform final review of shipment
Confirm all prior steps were completed correctly
Submit final assessment
Status Check
Enter Shipment ID
View current workflow progress
Report Request
Available after full completion
Submit request to receive shipment report
Communication
If your issue is not resolved through troubleshooting or work instructions, contact:
support@caliberlifesciences.com
When contacting support, include:
Shipment ID
Step affected (Preparation, Execution, etc.)
Brief description of the issue
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